We are pleased you decided to order a XXXXXX from us. However, we do have a problem.
We generally ship sizes up to 24x36 as stated on the product page. Your sign is XXXXXX. The reason for this is the shipping companies charge a lot more for large packages.
We do have a couple of solutions to offer. If you do not want either solution, please let us know and we will cancel the order and refund the full amount back to your credit card.
1. We can print on corrugated plastic and split the back to fold over, essentially cutting the shipping size by half and therefore you keep the $9.95 shipping rate. View this video which demonstrates an oversized check, but the process is the same for your product. https://www.youtube.com/watch?v=f_LvzMDkWjM&feature=youtu.be
2. Pay the extra charge of $56.41 for oversized package UPS Ground. You've paid $9.95 so the balance would be $XXXXXXXXX.
Let me know if either of these options will work for you or you would like to cancel.
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Aluminum Riders price increase
You will notice the price on our website for the Aluminum option was increased August 16, 2017 from $2.25 to $5.00 across the board for all 24x6 aluminum riders. We lowered the quantity pricing 2 months later. We believe our price for high quality aluminum signs delivered in a timely manner is still well below the competition with comparable options.
Shipping and Production details page link
Do you have any discounts at this time?
We do not have any discounts at this time. You will find our everyday low pricing and flat rate shipping, along with great quality and service to be very attractive
Revise Design instruction and link
It’s very easy to reorder, or make changes and reorder.
You will need to load the previous design, check to make sure all is correct, Add to Cart and choose quantity and options. Then continue with check out process.
Click the following link to start and choose the button in the lower right “New Order: Based on this design”:
Let me know if you need assistance.
Short messages for chat
Hi. How may I help you?
We can certainly do that for you.
Please hold a bit while I check on that for you.
Feel free to contact us if you need further assistance.
You can Submit Request using the link at top of our site or click here: http://abettersign.com/sendfiles to fill the form. Be specific of your needs and add any files you want to send.
Text Code rider instructions for those not showing it
To get quanitity discounts for text code riders follow these instructions
(note, this is a pic of the instructions)
I can't scroll down to the Submit (after choosing shipping) fix
This is usually caused by your browser zoom setting being too high. You can set it at a lower setting and it should work.
Set the zoom level in your browser preferences:
Football Helmet Quantity Discount
All signs need to be exactly the same, except the name, number can be different. 1. Design only the first sign exactly like you want it to look. 2. Add to cart and enter the quantity as desired and choose options. 3. Click the Submit button to bring up the Shipping screen. There is a field on the shipping screen “Notes to Staff”. In that field type or paste the list of names. 4. Choose shipping options and pay.