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FREQUENTLY ASKED QUESTIONS


1. I need my designs that were on your old site!

You can still use and order from the old designer. We were unable to transfer designs from the old designer to the new one. We strongly recommend you save your images and recreate them in the new designer to have them for future use. Please call if you need assistance.

2. I don't know what kind of sign I need but I know the material, what do I do?

You can type any material (ex. aluminum, plastic) in the search bar at the top of the page. Each product will show what materials can be used.

3. How do I save a design I made for later?

You can use the SAVE/SHARE DESIGN button to email yourself a link to your design. Designs can be re-ordered by clicking the images of them in your email.

4. When will my order ship?

Most orders ship within 2-4 business days.

5. How long is production time?

Typical production time on most items is 2-4 business days. Sometimes large or custom orders can take longer. Please call if your order is time sensitive.

6. When can I pick up my order?

You will receive an email notification as soon as your order is ready.

7. Can I make changes to my design after I have already ordered?

Use the CHAT BUTTON at the top of the page to check if your order has been been produced already.
If it has NOT, you can reopen the design by clicking the image of it in your email. Once you have edited it, use the SHARE/SAVE and email it to sales@abettersign.com or send it to use through the CHAT.

8. Can I pay extra to get my order faster?

Most likely! Let us know the date and time when the order is needed and we will price the rush fee accordingly.

9. Something is missing/damaged in my order!

Email us with a photo of the damage or what items are missing and we will take care of you.

10. We love our signs! How can we show our appreciation?

Tag us on social media with @ABetterSign or leave us a 5-star google review!

11. I'm not good at designing, can you do it for me?

Absolutely! We have professional designers that can help you with your signs. They will assess that work load and quote you a design fee.

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A BETTER SIGN, LLC
139 NEW HOPE ROAD
LAWRENCEVILLE, GA 30046

770-979-8387
SALES@ABETTERSIGN.COM

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WEBSITE LAST UPDATED 01/2023